Support Services -   We here to help in any way we can

website support servicesWe believe it's important to have a single point of contact for all web services. If your website goes down there’s only one call you need to make no matter what the problem. We aim to provide peace of mind for our clients, in order to facilitate this we provide support for our websites, hosting, domains, email, marketing campaigns, website security and ecommerce services.

RedPebble have a dedicated support centre reserved for our clients. We are constantly updating content and tutorials to keep up with changing trends and new developments.

 

Help Desk Services

 Knowledge Base
We provide tutorials for clients who wish to take a more active role in managing their website. We supply video content and a wide range of “How To” tutorials.

 Ticket System
Fully featured ticket system, you can log issues anytime and view old tickets through the ticket manager. Keep track of your support history.

 

 FAQ
We have compiled a comprehensive list of solutions to common questions faced by customers.

 Glossary of Terms
A vast number of terms are explained covering our services and technology we maintain.

 

 Partner Links
At times we will recommend third party websites and services, we also provide support links and information on those services.

 Remote Support
In some cases you may need a more direct support approach; in these cases we can provide remote support.